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GoExceed Enterprise Terms & Conditions

Welcome to the website of GoExceed.

These Enterprise Terms & Conditions (“Enterprise Terms”) supplement the Website Terms and apply to all customers who submit a purchase order, execute an Order Form, Statement of Work, or other written agreement with GoExceed. 

In the event of conflict, these Enterprise Terms control. 

1. License Grant

Subject to payment and compliance, GoExceed grants a non-exclusive, non-transferable, non-sublicensable license to access and use the Software during the subscription term solely for internal business purposes.

2. Payment Terms
  • Fees are as stated in the applicable Order. 
  • Invoices are due within thirty (30) days unless otherwise stated. 
  • GoExceed may suspend Services for non-payment. 
  • Fees are non-refundable except as required by law. 
3. Credit Card Payments

Client may elect to pay by credit card and authorizes GoExceed to charge the card for all approved fees, renewals, and applicable taxes. 

  • Charges may be processed at invoice issuance or due date. 
  • Failed payments may result in suspension. 
  • Chargebacks related to authorized services constitute non-payment. 
  • Client is responsible for maintaining current payment information. 

All credit card payments are non-refundable except as required by law. 

4. Data Security and confidentiality

Each party shall protect the other’s Confidential Information using reasonable safeguards. Client remains responsible for data backups unless loss results from GoExceed’s gross negligence or willful misconduct. 

5. Service Levels

All SLAs governing GoExceed services are published at www.goexceed.com and incorporated by reference as of the Order effective date. 

Client Support SLAs

  • Standard Support: 7 a.m. – 7 p.m. CST, Monday – Friday (excluding holidays).
  • After-Hours Support: 24/7 with a 4-hour response time.
  • Processing Times: Requests received before 5 p.m. CST will be processed the same day. Requests after this time will be processed the next business day.
  • Voicemail Response: Within one business hour during standard hours.
  • Holiday Schedule: Support unavailable on company holidays.
6. Warranties and Disclaimers

GoExceed warrants that Services will be performed in a commercially reasonable manner. Except as expressly stated, all Services and Software are provided “as is.” 

7. Limitations of Liability

To the maximum extent permitted by law: 

  • Neither party is liable for indirect, incidental, special, or consequential damages. 
  • GoExceed’s total liability shall not exceed the lesser of (a) fees paid in the six (6) months preceding the claim or (b) $5,000, unless otherwise stated in a signed agreement. 
8. Indemnification

Each party shall indemnify the other for claims arising from its negligence, willful misconduct, or violation of law. 

9. Term and Termination

These Enterprise Terms remain in effect for the subscription term stated in the Order. Upon termination, Client must cease use of the Software and return or destroy Confidential Information. 

10. Governing Law and Venue

Illinois law governs these Enterprise Terms. Exclusive venue is DuPage County, Illinois. 

RECOMMENDED PO / ORDER FORM LANGUAGE 

This Order is governed by GoExceed’s Website Terms & Conditions and Enterprise Terms & Conditions available at GoExceed | Terms & Conditions, which are incorporated herein by reference. Any additional or conflicting terms are rejected unless expressly agreed to in writing by GoExceed.

For questions or concerns about these Terms, please contact us:

GoExceed
Email: [email protected]