Engagement Analyst

Elmhurst, IL
On-site

Position Summary

As an Engagement Analyst, you will help our clients along their journey with GoExceed. This role requires a unique combination of strong data analysis skills and excellent client-facing abilities. The ideal candidate will help optimize the client’s data on a weekly basis, helping them realize the value of our products and services. This role will be key to managing client relationships post onboarding, making sure of high product adoption, client renewals and excellent client satisfaction.

Responsibilities

Client Engagement:

• Build and maintain positive relationships with clients through effective communication and regular interactions.
• Develop trusted relationships with decision makers with each assigned client and serve as the lead point of contact during the client’s journey
• Understand each client’s strategic goals to make strategic and tactical recommendations based upon GoExceed’s products and services.
• Perform Monthly/Quarterly Business reviews.
• Provide excellent client support by addressing client inquiries, concerns, and issues in a timely and professional manner.
• Communicate technical information to non-technical stakeholders in a clear and understandable manner.
• Provide application training and business support to clients as needed.
• Assist clients in understanding and utilizing our products and services effectively.

Technical Analysis:

• Analyze data for trends and patterns and interpret data with clear objectives in mind.
• Conduct monthly technical analysis to understand client data.
• Translate client data to help optimize and turn into actionable plans for clients.
• Interpreting statistics, writing client reports, and designing charts and graphs.
• Identify and integrate new datasets that can be leveraged through our product.
• Help solve problems across various domains and industries.
• Collaborate with product management on client’s feedback on our product and services

Your Key Qualities and Skills:

• One or more years of experience in data analytics.
• Strong organizational and multitasking skills.
• Required experience with Excel, PowerPoint and other Microsoft programs. Preferred experience with SQL, Azure, Tableau, Power BI.
• Ability to work effectively in a dynamic environment that has several concurrent projects.
• Bachelor’s degree (or equivalent) in statistics, applied mathematics, or related discipline.
• Strong problem-solving skills with an emphasis on product adoption.
• Excellent written and verbal communication skills for coordinating across teams and clients

Why you’ll love it here

GoExceed is a leading Data Management Company, currently providing Wireless Expense Management (WEM) managed service solutions, serving a diverse range of clients, from mid-size businesses to Fortune 500 companies. Our innovative technology, Mobil(X), has revolutionized the management of wireless accounts, devices, users, costs, data, contracts, and policies. With our real-time tools, reporting, and analytics, we enable businesses to excel in their mobility landscape while maintaining financial efficiency and resource optimization.

If you are seeking a culture that supports growth, fosters success, and moves the industry forward, then GoExceed is where you need to be! Our rich and successful history with our clients is based on innovation and trust, serving clients of varying sizes and industries. GoExceed remains committed to advocating Diversity, Equity, and Inclusion within our organization and throughout the industry.

With GoExceed, you can expect

• Immersion in an incredible culture and the vibe of a fast-moving and growing organization full of opportunity.
• Opportunity to work with innovative, talented peers.
• Creative problem-solving and the ability to tackle unique, complex projects.
• Competitive compensation which includes a benefits package along with generous time off for rest, relaxation, and hobbies.

Benefits

• 401(k) retirement account
• Health and dental benefits
• 2 weeks vacation & 1 week sick/PTO
• Paid holidays
• Overtime and on-call opportunities
• Company events and activities

Job Type: Full-time

Salary: $45,000 to $60,000 per year (based on experience)

GoExceed is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V