fbpx

CURRENT OPENINGS

We thrive on innovation, teamwork, and community while encouraging our employees to grow, prosper and exceed.

Helpdesk Support Technician

Elmhurst, IL

Job Description

Exceed Group is a rapidly growing and highly dynamic IT products and services provider. We are looking for a highly motivated entry level helpdesk support representative to grow with our team. This is an entry level full-time position with plenty of opportunity for advancement. You will be working in an office environment answering calls and emails mostly on mobility issues, placing orders, and troubleshooting/maintaining service between major carriers like Verizon, AT&T, T-Mobile, Sprint, etc. We are not a service provider but rather an account manager for our client’s mobility accounts. We have a young energetic culture, always having fun but getting our work done efficiently and precisely for our clients.

Essential Duties

 

  • Answer and resolve mobility helpdesk calls/tickets in a professional and efficient manner
  • Find resolution to any issues in our scope of work
  • Keep record of all calls and transactions between end users/admins/vendors
  • Create and update customer records and service incidents

Minimum Qualifications

  • 1-2 years customer service call center experience preferred
  • Ability to multitask and document work via ticketing system
  • Special attention to details and ability to extract information
  • Proficiency with Microsoft Office products and web applications
  • Ability to troubleshoot technical issues
  • Experience with wireless carriers a plus!

READY TO APPLY?

Please submit resumes to jobs@goexceed.com or fax to Attn: Human Resources (630) 563-0700.