Location: On-site | Full-Time
Position Summary
As an Entry-Level Mobility Support Specialist, you will provide top-notch customer support, manage orders, troubleshoot technical issues, and assist with mobility-related functions. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding service to our customers throughout their journey.
Responsibilities
Customer Support
- Respond promptly to customer inquiries via phone, email, or chat.
- Address customer concerns, questions, and requests related to cell phone support, orders, and services.
- Provide accurate and friendly assistance, ensuring customer satisfaction.
Order Management
- Process customer orders for new devices, accessories, and services.
- Verify order details, pricing, and shipping information.
- Coordinate with logistics and fulfillment teams to ensure timely delivery.
Technical Troubleshooting
- Diagnose and resolve technical issues related to mobile devices, network connectivity, and software applications.
- Assist customers with setting up and configuring their devices (smartphones, tablets, wearables).
- Troubleshoot common problems such as connectivity issues, app crashes, and software updates.
Mobility Services
- Educate customers on available mobility services, plans, and features.
- Help customers choose the right data plans, add-ons, and features based on their needs.
- Assist with account management, billing inquiries, and plan changes.
Documentation and Reporting
- Maintain accurate records of customer interactions, orders, and technical support cases.
- Generate reports on common issues, trends, and customer feedback.
- Collaborate with the team to improve processes and enhance customer experiences.
Collaboration
- Work closely with cross-functional teams, including sales, marketing, and technical support.
- Collaborate with external partners (e.g., carriers, device manufacturers) to resolve complex issues.
Your Key Qualities and Skills
- High school diploma or equivalent; associate’s degree preferred.
- Excellent verbal and written communication skills.
- Customer-focused mindset with a passion for helping others.
- Basic understanding of mobile devices, operating systems (iOS, Android), and wireless networks.
- Ability to multitask, prioritize, and adapt in a fast-paced environment.
- Proficiency in using customer support tools and software.
Why You’ll Love It Here
If you are seeking a culture that supports growth, fosters success, and moves the industry forward, then GoExceed is where you need to be! Our rich and successful history with our clients is based on innovation and trust, serving clients of varying sizes and industries. GoExceed remains committed to advocating Diversity, Equity, and Inclusion within our organization and throughout the industry.
With GoExceed, you can expect:
- Immersion in an incredible culture and the vibe of a fast-moving and growing organization full of opportunity.
- Opportunity to work with innovative, talented peers.
- Creative problem-solving and the ability to tackle unique, complex projects.
- Competitive compensation which includes a benefits package along with generous time off for rest, relaxation, and hobbies.
Benefits
- Competitive Salary
- 3 weeks PTO per year accrued
- Paid Holidays
- 401k Match
- Assisted Health, Dental, and Vision Insurance
- Company events and activities
Job Type: Full-time
Location: On-site
Salary: $18 – $22 per hour (based on experience)
GoExceed is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.
To apply for this position please submit your resume along with a cover letter to jobs@goexceed.com